Why I cancelled your bid
For some reason my bids have been canceled. I would like to know why.
Dear [ebay user name],
Yes, I’m sorry about that, but I do not feel like I am able to meet your expectations.
Your feedback history shows that in your two most recent purchases (out of only three this year), you’ve left neutral feedback with a comment indicating that you were happy with the transaction. Perhaps you do not understand how much neutrals damages the reputation of a seller. eBay says that neutral means neutral, but ten seconds on Google will show that the community feels differently. As a low volume seller (I just sell things that I realize I just don’t use–as a musician this is a life risk) a single neutral is a lot more important than with a major store.
I take great care to describe items accurately, explain their defects, and package them with care. I do this so that because I want to accurately set and then meet or exceed buyer expectations. I cancelled your bid because I do not believe I can meet your expectations.
Again, I am sorry.
References:
https://www.google.com/search?q=ebay+neutral+feedback
http://reviews.ebay.com/NEUTRAL-FEEDBACK-vs-POKING-EYES-OUT-with-a-STICK
November 17th, 2011 at 1:19 pm
Absolutely hilarious. The buyer’s response included “So now you are going to get less money for them because you are so worried about feedback.”
It’s so nice when you make a difficult decision, and discover that you were right.